Shipping policy

1) Merchant & Contact Information

Merchant Name: IRCSRX INC (DBA: Mailbox of Flushing)
Address: 13209 Maple Ave, Flushing, NY 11355, United States
Email: dionjohnting@gmail.com
Service Hours: Monday – Saturday, 9:00 AM – 6:00 PM (Eastern Time)

2) Shipping Areas

We currently ship only to addresses within the United States.

International shipping is not supported at this time.

3) Processing Time (Order Processing)

Orders placed before 12:00 PM (Eastern Time) Monday through Friday are typically processed on the same day.

Orders placed after 12:00 PM (Eastern Time), on weekends, or on U.S. federal holidays will be processed on the next business day.

Processing times are estimates only and are not guaranteed.

4) Shipping Methods & Estimated Delivery Times

Standard Shipping (Free)

Estimated Processing Time: Usually same-day (see Section 3)

Estimated Transit Time: 3–6 business days

Estimated Total Time: 4–7 business days

Priority Shipping ($5.99)

Estimated Processing Time: Usually same-day (see Section 3)

Estimated Transit Time: 1–3 business days

Estimated Total Time: 2–4 business days

Note:
• Delivery times are provided by the carrier; they are estimates only and are not guaranteed.
• Carriers may deliver on Saturdays in some areas; however, we do not process orders on weekends or holidays.
• Delivery times may be extended during peak periods, severe weather, or other uncontrollable circumstances.

5) Order Tracking

Tracking information will be emailed to you once your order has shipped.

It may take up to 24 hours for tracking information to update after shipment.

6) Address Changes & Undeliverable Packages

If you need to correct your address, please contact us immediately before the order ships. Once an order has shipped, we may be unable to change the delivery address. If a package is returned due to an incorrect address or delivery failure, we can reship it upon request; please note that a reshipping fee may apply.

7) Damaged, Missing, or Lost Items

Damage upon delivery: Please inspect your package upon receipt. If you discover any damage, please email us photos and your order number within 3 business days so we can assist in arranging a replacement or refund.

Missing/Not received: If tracking information indicates the package has been delivered but you have not received it, please contact us. We may ask you to check with family members or neighbors and contact the local courier facility.

We will arrange a replacement or refund in consultation with you, based on the findings of the courier's investigation.

8) Taxes

Sales tax may be charged at checkout in accordance with applicable laws.

9) Force Majeure

Order processing and delivery may be delayed due to events beyond our control (such as extreme weather, natural disasters, courier service disruptions, etc.). We will process orders as soon as conditions permit.

10) Customer Service

Email: dionjohnting@gmail.com

Response time: We aim to respond within 24 hours on business days.