Refund and Returns Policy

OVERVIEW

Our refund and return policy is valid for 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.

There are several types of merchandise that are exempt from return. Perishable items such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or hygienic, hazardous materials, or flammable liquids or gases.

Other non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

In order to complete your return, we require a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

In some cases, only partial refunds are given:

Books with visible signs of use
Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes or vinyl records.
Any item that is not in its original condition, damaged or missing parts through no fault of ours.
Any item returned more than 30 days after delivery
Refunds

Upon receipt and inspection of your return, we will send you an email notifying you that we have received your returned item. We will also notify you of the approval or denial of your refund.

If you are approved, your refund will be processed and a credit will be automatically applied to your credit card or original payment method within a certain number of days.

Delayed or Missing Refunds

If you haven't received your refund yet, start by double-checking your bank account.

Then contact your credit card company, it may take some time for your refund to be officially posted.

Next contact your bank. Refunds usually require some processing time before they are issued.

If you have done all of this and you still have not received your refund, please contact us at {email address}.

Sold items

Only regular price items can be refunded. Sale items cannot be refunded.

Exchanges

We only exchange defective or damaged items. If you need to exchange the same item, please email us at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when it was purchased and shipped directly to you, you will receive a gift credit equal to the value of the return. A gift certificate will be mailed to you upon receipt of the returned item.

If the item was not marked as a gift at the time of purchase, or if the gift giver shipped the order to themselves to give to you at a later date, we will issue a refund to the gift giver and they will be made aware of your return.

Shipping Returns

To return a product, you should mail it to: {physical address}.

You will be responsible for paying the shipping costs of returning the item yourself. Shipping charges are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

Depending on where you live, the time it takes for a replacement to reach you may vary.

If you are returning a more expensive item, you may consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Need Help?

For questions about refunds and returns, please contact us at {email}.